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MGT15J53 - T05205 - 09:00-10:30 A.M.
(Total Quality Management)

Group 5
OSACS Operation

Leader: Amelia Volante
Technical Support: Rosemarie Ofilan
Secretary: June Faye Abad
Treasurer: Jeffrey Tan
Members: 1. Royce Denise De Veyra
2. Ahra Kim


Remaining Schedule

March 4 - Group Meeting

March 8 - Final Paper

March 11 - Class Presentation with Evaluator

March 15 - Submit paper at B.A. Office with faculty endorsement

march 16 - Inter-class Competition

- Case Study Room

Technical Person - in-charge of the paper

Group Leader - Overall Coordinator

- Group member individual grade

Top 3 - + 2 final average everyone grade

- + 3 final average everyone grade

Final Paper - Group Paper

Quiz - Group Leader Grades

Notebook - Individual Tumblr

Recitation - Stars / Final Impression

TQM FINAL PAPER

EVALUATION SHEET

PROPOSED STRATEGIC PLAN FOR

PROCESS / COMPANY

CRITERIA

WEIGHTS

SCORE

Relevance of the Vision, Mission and Objectives

10 %

( 6 – 10 )

Thoroughness, Accuracy, Depth of External Analysis

10 %

( 6 – 10 )

Thoroughness, Accuracy, Depth of External Analysis

10 %

( 6 – 10 )

Use of Strategic Tools

20 %

( 11 – 20 )

Proposed Strategic Programs

15 %

( 8 – 15 )

Proposed Action Programs

15 %

( 8 – 15 )

Financial Implications

10 %

( 5 – 10 )

Quality of Defense

10 %

( 5 – 10 )

TOTAL

100 %

A grade of 75 % or above is considered PASSING.

Evaluator’s comments: ________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

_______________________________________

Evaluator’s Signature over Printed Name

FAR EASTERN UNIVERSITY

INSTITUTE OF ACCOUNTS, BUSINESS AND FINANCE

BUSINESS ADMINISTRATION DEPARTMENT

PROPOSED STRATEGIC PLAN FOR

PROCESS / COMPANY

As partial fulfillment for

MGT15J53 – Strategic Planning and Management

Second Semester, School Year 2009 -2010

Submitted by:

Leader: Amelia Volante
Technical Support: Rosemarie Ofilan
Secretary: June Faye Abad
Treasurer: Jeffrey Tan
Members:

Royce Denise De Veyra
Ahra Kim

Section: T05205

Group 5

Enhanced OSACS Operations

MGT15J53 - T05205 - 09:00-10:30 A.M.
(Total Quality Management)

BackgroundTH

Far Eastern University (FEU)

Far Eastern University (FEU) is in the City of Manila, West Sampaloc. It is a nonsectarian, private university in the Philippines. Created by the merger of Far Eastern College and the Institute of Accounts, Business and Finance, FEU became a university in 1934 under the guidance of first president Nicanor Reyes, Sr. It soon became the leading proprietary, for-profit university in the Philippines. FEU’s campus is noted for a number of historical buildings preserved from the first half of the 20th century.

The Office of Student Affairs and Community Services (OSACS)

The Office of Student Affairs and Community Services (OSACS) was established in 1989 primarily to ensure the orderly conduct of students and students’ organizations, as well as to promote social consciousness and meaningful involvement of the university community in various outreach projects.

It supervises student organizations and their activities, FEUCSO OSACS Scholarships Grants and Loan Programs, and other forms of scholarship and financial assistance and the Food for the Body and Soul Program.

A Discipline Unit has been created to ensure appropriate behavior of students at all times.

The OSACS renders the following services:

1. Formulates and recommends to the VPAA and/or President policies on the conduct of students.

2. Implements the Student Code of Conduct and recommends the appropriate disciplinary action against offenders to the proper University authorities.

3. Formulates, recommends for approval to the VPAA, and/or President and implements policies on the orderly conduct of student organizations.

4. Evaluates and recommends to the VPAA and/or President appropriate action on all project proposals of student organizations.

5. Monitors the activities of recognized student organizations.

6. Reviews and recommends to the VPAA and/or President appropriate action on the application for recognition of student organizations.

7. Screens and recommends poor and deserving student for possible scholarships, loan, and financial assistance;

8. Initiates, develops and supervises all university community services projects.

9. Initiates student leadership development programs.

10. Serves as students’ desk, tasked to resolved/address students concerns.

The OSACS is located at the ground floor of the Nicanor Reyes Hall.

Reference: FAR EASTERN UNIVERSITY HANDBOOK 2008-2009

Mission and Vision

Our vision is to be a dynamic academic unit that is responsive to the diversified needs of the students in campus through the creation of learning experiences for the student’s holistic development.

Through collaborative efforts, our mission is to create a campus life to supports the students’ understanding of their growth needs as prepare to be competent and principled graduates by:

1. Promoting dynamic and responsive students organizations that provide state-of-the-art student activities relevant to their development needs;

2. Initiating opportunities designed to supplement students’ academic growth through exposures and active involvement in various community outreach programs such as the FEU Pabahay Programs, BJMP-HOPE Program, Silang Intergrated Community Program and the like, thereby instilling in them the value of volunteerism.

3. Inculcating the value of proper behavior towards creating a litter-free, smoke-free, noise-free and orderly environment and advocating a culture of peace in the campus.

4. Creating opportunities for students to hone their leadership skills and talents through various leadership programs in the intellectual, social, spiritual and moral areas and through participation in various local, national and international for conventions, seminars, competitions and the like.

5. Administering judiciously tuition/scholarship grants and tuition/book loans; and

6. Serving as students’ desk on matters affecting them.

Reference: OSACS Information Bulletin Board (NRH Lobby)

Problems Statement

We conducted a survey questionnaire for Far Eastern University students concerning OSACS Operation. The students are free to write some issues and concerns regarding their own experienced in OSACS.

The following are the problems encountered on OSACS Operation :

  1. Lack of information dissemination  - FEU students awareness towards OSACS Operation

Although OSACS is an active organization in Far Eastern University, students are not introduce that well on what it is all about. Most students of FEU are not aware what OSACS means which is very disappointing. Students do not know also its functions, other responsibilities and projects. They only know that OSACS provides and implements discipline toward students. This lack of information about this major organization in our university may result in improper guidance of students that may cause of poor communication and relation between the students and the university itself.

Though OSACS have their   bulletin board to post what are their agendas still they lack to inform to the students what are the policies and following solution to the problem. Some student’s don’t know what their services are.

  1. Proper approach of students - Officers right attitude and conduct

Students are having difficult times to approach the said student’s desk or information area in the office of OSACS. Because most of the students are not entertained well, they have an expression of bad image or conduct not only with the officer but as well as the organization. This issue may result in less respect and trust of the students for the university premises.

  1. Slow response for the students concerns

OSACS are expected to impose all the policies they created such as proper conduct of students, appropriate disciplinary action against offenders to the proper University authorities, project proposals of student organizations, monitors the activities of recognized student organizations and so on. But they are also expected with the quick actions of all the concerns. Most students wait much for them to be able to get what they need. Because OSACS is the gate of all the transactions and projects that should be done it is really a big deal for the students to get their approval.

  1. Poor orientation of the students about the Special Operation Procedure (SOP) that are imposed in the campus

Because students expected much on OSACS guidance for their concerns, most of the time students are mistaken directed of what they should do. These scenarios are often experienced of the students:

a)      Students are mistaken directed of the guards on what rules and policies regarding on the proper dressed on entering the campus. The students are confused why their ID are confiscated even though they worn organization shirt and proper rubber shoes beside the usual proper uniform of the university. Bodyguards are commanded to confiscate ID’s when a student is not wearing the proper uniform just like the ORGANIZATION SHIRT in which the said org shirt was part of the schools activity.

b)      Students are concerned why they are in need to open their bags for inspection to enter and exit the campus that seems like there are suspicious people.

c)      Some student’s complain regarding the policy of the OSACS  just like wearing PE uniform during COMPUTER LABORATORY period, wherein the student  need to avail or fill up the violation  form before entering the LABORATORY in which for us student’s is not that offensive because PE uniform still a part of the school regular uniform.

d)      The students are not happy in entering the campus, because long lines are created due to the guards and due to only one functional  I.D. Machine.

ROOT CAUSES OF THE PROBLEM

Manpower

  • Poor orientation of the employees and students within the organization
  • Poor guidance of the students officers

Material

  • Lack of printed materials for the students to read and be informed.

Machine

  • Malfunction of the I.D. Machine

Methods

  • Poor operations of the OSACS

Recomendation and Benefits

The proposed Quality Improvement Plan focused on the following cited areas of the Problem Statement.

  1. Lack of information dissemination

PRESENT

PROPOSED

At present, The said organization has its bulletin board wherein they post all their announcement and agendas.

Though they post their entire announcement still they lack of posting what are their agenda’s for the whole week or month.

We should Conduct a survey if the Students of FEU understand every rules or law that the OSACS present in the campus. So the OSACS can foresee the problem of the school and make a necessary adjustment for improvement of the relationship of student and faculty staff.

The Benefits of this project is to ensure the knowledge of the student if they know the policy of the FEU campus and to enlighten them if they don’t know. Another thing is to improve the service of the OSACS staff if there is a flaw in their service or law

  1. Proper approach of students

PRESENT

PROPOSED

At present, OSACS Office has student’s information desk.

We proposed that the officers and the faculty, students that are involved within the organization should have an orientation for them to have a mutual communication towards each other and to talk about their proper approach for the students.

  1. Slow response for the students concerns

PRESENT

PROPOSED

At present, OSACS Office has student’s information desk.

We proposed that the officers and the faculty, students that are involved within the organization should have a pep talk at the end of the day or a week for them to know certain issues and concerns of the students for them to response immediately what are the concerns of the students.

  1. Poor orientation of the students about the Special Operation Procedure (SOP) that are imposed in the campus

PRESENT

PROPOSED

At present, guards are expected to maintain the safety of the university and the students.

At present, students need to avail or fill up the violation  form before entering the LABORATORY

We proposed that guards should be informed on the events that the students are in need to be in their organization shirt and corporate attire too.

Guard should be polite and with proper manner in approaching students.

The students should have consideration regarding the entering in the laboratory. Irregular students have conflict in their schedule that most of the time they have hard time to manage what uniform to wear.

Proper maintenance of the I.D. Machine should be in their concern before the start of the day.

Implementation Plan

ACTIVITY

UNIT / PERSON RESPONSIBLE

TARGET DATE

ESTIMATED BUDGET

  1. Lack of information dissemination

Survey

Own  handbook of OSACS

Student Council and Osacs personnel

Registrar & OSACS

4th Week of October

4th Week of March

1st Week of June

3rd Week of November

Printing – Php.2-3K

Printing – Php. 50K

  1. Proper approach of students

Orientation

Student Council and Osacs personnel

1st Week of June

3rd Week of November

Event – Php.5K

  1. Slow response for the students concerns

Pep talk

Student Council and Osacs personnel

Every at the end of the day or every Saturday of the week

None

  1. Poor orientation of the students about the Special Operation Procedure (SOP) that are imposed in the campus

Orientation

FEU - Guards

4th Week of October

& 4th Week of March

1st Week of June

& 3rd Week of November

Event – Php.5K

TQM Paper

Far Eastern University

Institute of Accounts, Business and Finance

MGT15J53 - T05205 - 09:00-10:30 A.M.
(Total Quality Management)

Enhanced OSACS Operations

Group 5


Leader: Amelia Volante
Technical Support: Rosemarie Ofilan
Secretary: June Faye Abad
Treasurer: Jeffrey Tan


Members:

1. Royce Denise De Veyra
2. Ahra Kim

Background

The Office of Student Affairs and Community Services (OSACS) was established in 1989 primarily to ensure the orderly conduct of students and students organizations, as well as to promote social consciousness and meaningful involvement of the university community in various outreach projects.

It supervise student organizations and their activities, FEUCSO OSACS Scholarships Grants and Loan Programs, and other forms of scholarship and financial assistance and the Food for the Body and Soul Program.

A Discipline Unit has been created to ensure appropriate behavior of students at all times.

The OSACS renders the following services:

1. Formulates and recommends to the VPAA and/or President policies on the conduct of students.

2. Implements the Student Code of Conduct and recommends the appropriate disciplinary action against offenders to the proper University authorities.

3. Formulates, recommends for approval to the VPAA, and/or President and implements policies on the orderly conduct of student organizations.

4. Evaluates and recommends to the VPAA and/or President appropriate action on all project proposals of student organizations.

5. Monitors the activities of recognized student organizations.

6. Reviews and recommends to the VPAA and/or President appropriate action on the application for  recognition of student organizations.

7. Screens and recommends poor and deserving student for possible scholarships, loan, and financial assistance;

8. Initiates, develops and supervises all university community services projects.

9. Initiates student leadership development programs.

10. Serves as students’ desk, tasked to resolved/address students concerns.

The OSACS is located at the ground floor of the Nicanor Reyes Hall.

Reference : FAR EASTERN UNIVERSITY HANDBOOK 2008-2009

Problems Statement

We conducted a survey questionnaire for Far Eastern University students concerning OSACS Operation. The students are free to write some issues and concerns regarding their own experienced in OSACS.

The following are the problems encountered on OSACS Operation :

  1. FEU students awareness towards OSACS Operation

Although OSACS is an active organization in Far Eastern University, students are not introduce that well on what it is all about. Most students of FEU are not aware what OSACS means which is very disappointing. Students do not know also its functions, other responsibilities and projects. They only know that OSACS provides and implements discipline toward students. This lack of information about this major organization in our university may result in improper guidance of students that may cause of poor communication and relation between the students and the university itself.

  1. Officers right attitude and conduct

Students are having difficult times to approach the said student’s desk or information area in the office of OSACS. Because most of the students are not entertained well, they have an expression of bad image or conduct not only with the officer but as well as the organization. This issue may result in less respect and trust of the students for the university premises.

  1. Slow response for the students concerns

OSACS are expected to impose all the policies they created such as proper conduct of students, appropriate disciplinary action against offenders to the proper University authorities, project proposals of student organizations, monitors the activities of recognized student organizations and so on. But they are also expected with the quick actions of all the concerns. Most students wait much for them to be able to get what they need. Because OSACS is the gate of all the transactions and projects that should be done it is really a big deal for the students to get their approval.

  1. Poor orientation of the students about the Special Operation Procedure (SOP) that are imposed in the campus

Because students expected much on OSACS guidance for their concerns, most of the time students are mistaken directed of what they should do. These scenarios are often experienced of the students:

a)      Students are mistaken directed of the guards on what rules and policies regarding on the proper dressed on entering the campus. The students are confused why their ID are confiscated even though they worn organization shirt and proper rubber shoes beside the usual proper uniform of the university.

b)      Students are concerned why they are in need to open their bags for inspection to enter and exit the campus that seems like there are suspicious people.

c)      The students are not happy in entering the campus , because long lines are created due to the guards and due to only one functional  I.D. Machine.

Recomendation and Benefits

PRESENT

PROPOSED

Implementation Plan

ACTIVITY

UNIT / PERSON RESPONSIBLE

TARGET DATE

ESTIMATED BUDGET

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